FAQ

Frequently Asked Questions

You just might find your answer to your questions down below!

What type of hair do you sell ?

I sell Raw and Premium Virgin Hair sourced from Southeast Asia.

The hair is 100% human, high-quality, and carefully selected to ensure durability, softness, and a natural look. Raw hair is completely unprocessed, while premium virgin hair has minimal processing to maintain its integrity and performance.

How long does order processing and shipping take?

Order Processing & Shipping Times

To ensure accuracy and quality, please allow up to 5–9 business days for order processing.

Once processed, your order will ship within 3–5 business days, depending on the shipping method you select at checkout.

💡 While many orders may ship sooner, we recommend allowing a total of 8–14business days (processing + shipping) for your order to arrive.

Do you take pre-orders?

Pre-Orders

We do accept pre-orders! Please allow 7–9 business days for processing and 3–5 days for shipping.

📦 Your order might arrive earlier than expected — we work fast!

💬 I’m a consumer too, so I know how it feels to wonder where your package is. That’s why we’ll keep you updated throughout the whole process — no one likes feeling out of the loop!

Do you accept returns or exchanges?

At LuxeYumi, we are committed to delivering high-quality products and service. Due to the nature of our products,we do not accept returns, exchanges, or issue refunds unless there has been a verified error on our part(such as receiving the wrong item, length, or a major defect).In certain cases, at our discretion, we may offer store credit or an exchange.

If you believe an error has occurred with your order, please contact us within 3 days of receiving your package. Our team will review your case, and if approved, will provide instructions for returning the product.

Do not return any items without prior approval. Unauthorized returns will not be accepted and will be returned at your expense.

Can the hair be colored or bleached?

Raw vs. Virgin Hair – What’s the Difference?

Both Raw and Virgin hair can be colored and bleached, but there are some key differences in quality and performance:

  • Raw Hair is the highest quality. It hasn’t been processed and can handle bleach exceptionally well — lifting up to a 613 blonde. It also holds color better, making shades appear brighter and more vibrant.
  • Virgin Hair is still high quality but slightly more processed than raw hair. It can safely be bleached up to a #27 honey blonde, but may not lift as light or take bold colors as vividly as raw hair.

💡 So if you're going for lighter tones or bright colorsRaw Hair is your best choice!

Should I get the RAW or VIRGIN HAIR?

"It depends on what you're looking for. Here's the difference to help you decide:"

✅ Raw Hair

  • Completely unprocessed, cut from a single donor.
  • Natural texture, no steam processing or chemical treatment.
  • Higher quality & lasts longer (4+ years with good care).
  • Best for customers who want top-tier quality, plan to re-use hair multiple times, or want to bleach(to #613) or color the hair extensively.

✅ Virgin Hair

  • Steam processed to create uniform curl/wave patterns.
  • Softer on the pocket, still good quality.
  • Great for customers who want a consistent texture, a natural look, and don’t plan to do heavy coloring or bleaching(can be bleached up to 27). Hair can last 2+years with proper care and maintenance